We respect your privacy and are committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights.
1. Information We Collect
We collect the following types of data:
Personal Information: When you make a payment or contact us, we may collect your name, email, and other details you provide. This information is used solely for processing your transaction or communication. We do not store or process payment details; these are handled directly by trusted third-party providers like Stripe and PayPal.
Application-Specific Data:If you use EarthQuest we may collect and store data specific to your use of the application. This includes:
- Geolocation: The location and date of reached points. We do not store your current or historic position.
- Application settings: Information about your preferences, such as distance units (kilometer vs. miles), monthly challenge visibility, or home location
Automatically Collected Data: When you use our website, we may automatically collect certain technical information, such as your IP address, browser type, device information, and other usage data (e.g., pages visited, time spent on the site). This data is collected to help us monitor and improve our service, enhance user experience, and resolve any technical issues.
Cookies & Tracking Technologies: We do not use cookies or tracking technologies to create user profiles or track you across the web. However, we may use cookies or other technologies to enhance your user experience, such as for maintaining your session or improving website performance.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process payments: We use your payment details (handled by third-party providers) to complete transactions.
- To communicate with you: We use your contact information to respond to your inquiries, send receipts, or provide customer support.
- To provide our services: We use the application-specific data (e.g. your current position, reached points, or home location) to facilitate your use of EarthQuest, including compiling statistics and heatmaps, and providing any necessary support.
- To improve our service: The automatically collected data helps us monitor and improve the functionality of our website and services.
- To fix bugs and ensure performance: We may use the technical data to identify issues and enhance your experience with our site.
- To comply with legal obligations: We may process your information when necessary to comply with applicable laws, regulations, or legal processes.
3. Data Sharing & Third Parties
We do not sell your personal data. However, we may share your information with trusted third parties in the following circumstances:
- Payment Providers: We share payment-related data (such as transaction details) with third-party providers like Stripe and PayPal solely for processing payments. These providers have their own privacy policies and are responsible for handling your payment data securely.
- Cloudflare: We use Cloudflare for security and performance optimization of our website. Cloudflare may collect certain technical data, such as IP addresses, to enhance site security and ensure efficient performance.
- Legal Authorities: We may share your information with legal authorities when required by law, such as to comply with a legal obligation, respond to a court order, or protect our rights and the safety of others.
We ensure that any third-party services we use are committed to protecting your privacy and only process your information as necessary to provide their services.
4. Data Storage & Security
We take reasonable and appropriate measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no system is completely secure, and there is always some risk associated with transmitting information over the internet. In the event of a data breach, we will promptly notify affected users as required by applicable laws and take necessary steps to mitigate any potential harm.
5. International Data Transfers
As our services are available worldwide, your personal data may be transferred to, and processed in, countries outside of the European Union. This may include countries where our third-party service providers (e.g., Cloudflare, Stripe, PayPal) are located.
If your data is transferred to countries outside of the EU, we ensure that adequate safeguards are in place to protect your data in accordance with applicable privacy laws, such as the Standard Contractual Clauses (SCCs) approved by the European Commission. By using our services, you consent to the transfer of your data to these countries.
6. Your Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:
- Access: You have the right to request a copy of the personal data we hold about you.
- Correction: You can request to correct any inaccuracies in your personal data.
- Deletion: You have the right to request the deletion of your personal data, subject to certain legal exceptions.
- Restriction of Processing: You may have the right to restrict or limit the processing of your personal data in certain situations.
- Objection to Processing: You can object to the processing of your personal data for certain purposes, such as direct marketing or processing based on legitimate interests.
- Withdrawal of Consent: If we rely on your consent to process your data, you may withdraw it at any time (where applicable).
To exercise any of these rights, or if you have any concerns about how we process your data, please contact us at legal@stamm-software.com.
7. Policy Updates
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant updates, we will post the revised policy on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your data.
If you have any questions about this privacy policy or how we handle your personal data, please contact us at: legal@stamm-software.com.
For our physical address and other legal information, please refer to our Impressum.